Terms & Conditions — vv555

In these Terms and Conditions, the following defined terms have the meanings set out below unless the context requires otherwise:

By accessing the Platform, creating an Account, making a deposit, or placing a wager, you unconditionally accept these Terms and Conditions in their entirety. These Terms apply in addition to any specific rules, bonus terms, game rules, or promotional terms published on the Platform from time to time, all of which are incorporated into these Terms by reference.

If you are accessing the Platform on behalf of another person, you represent and warrant that you have full authority to bind that person to these Terms. In such cases, references to "you" in these Terms apply to both you and the person on whose behalf you are acting.

These Terms are available in English only. English is the sole governing language for the purposes of interpretation, dispute resolution, and any legal proceedings arising from these Terms.

Use of the Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your membership:

• You must be a natural person — not a corporation, trust, partnership, or other legal entity.
• You must be at least 21 years of age. The Company enforces a strict minimum age policy. Accounts found to belong to individuals under 21 will be suspended immediately and all funds will be returned to the verified payment method on file, subject to KYC verification.
• You must be a resident of Indonesia or otherwise accessing the Platform from a jurisdiction in which online gambling is not prohibited under applicable law. It is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction before registering.
• You must not be listed on any government or regulatory exclusion register, self-exclusion database, or similar list that restricts your access to gambling services.
• You must have full legal capacity to enter into binding contracts under the laws applicable to you.
• You must not be an employee, contractor, director, or officer of the Company, or an immediate family member of any such person.

To access the full range of services on the Platform, you must register an Account. Registration is subject to the following conditions:

4.1 One Account Per Person

Each individual may hold only one Account on the Platform. The Company prohibits the creation of multiple Accounts by the same individual, whether under the same name, a different name, or a different email address. Where duplicate Accounts are detected, the Company reserves the right to close all associated Accounts, void all pending wagers, and withhold any accumulated balances pending investigation.

4.2 Accuracy of Information

You must provide truthful, accurate, and complete information at the time of registration, including your full legal name, date of birth, residential address, and contact details. You are responsible for keeping your registered information current. The Company may request updated documentation at any time. Providing false registration information constitutes a material breach of these Terms.

4.3 Identity Verification (KYC)

Prior to processing your first withdrawal, the Company will conduct a KYC identity verification process. You will be required to submit a clear copy or photograph of a valid government-issued photo identification document — such as an Indonesian KTP (Kartu Tanda Penduduk) or passport — and, where necessary, proof of residential address. Failure to complete KYC verification within the specified timeframe will result in the suspension of withdrawal privileges until verification is satisfactorily completed.

4.4 Account Currency

All Accounts on the Platform are denominated in Indonesian Rupiah (IDR / Rp). The Platform does not support multi-currency accounts. All deposits, wagers, winnings, bonuses, and withdrawals are processed in Rupiah.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. The Company strongly recommends the following security practices:

• Use a strong, unique password that is not used on any other website or service.
• Never share your login credentials with any third party, including family members.
• Log out of your Account after each session, particularly on shared or public devices.
• Contact vv555 support immediately at [email protected] if you suspect unauthorized access to your Account.

The Company will never ask for your password via email, live chat, or any other communication channel. Any communication purporting to be from the Company requesting your password should be treated as fraudulent and reported immediately.

The Company accepts no liability for any loss or damage arising from your failure to keep your Account credentials secure, except where such loss is attributable to the Company's own negligence or breach of its data security obligations.

6.1 Accepted Payment Methods

The Platform currently accepts deposits and processes withdrawals via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Accepted payment methods are subject to change at the Company's discretion. Current available methods are displayed in the Platform's cashier at the time of transaction.

6.2 Deposit Terms

• The minimum deposit amount is Rp 50.000 per transaction.
• Deposits must originate from a payment account registered in the Member's own name. Third-party deposits are strictly prohibited.
• The Company does not charge fees on deposits. Any fees imposed by your bank or e-wallet provider are the responsibility of the Member.
• Deposits are credited to your Account balance upon confirmed receipt. Processing times vary by payment method but typically range from instant to five (5) minutes.

6.3 Withdrawal Terms

• The minimum withdrawal amount is Rp 50.000 for e-wallet methods and Rp 100.000 for bank transfers.
• Withdrawals are processed only to a payment account registered in the Member's own name and matching the identity on file following KYC verification.
• The Company targets the following processing timeframes: e-wallet withdrawals within 3–15 minutes; bank transfer withdrawals within 15–30 minutes. These timeframes are targets, not guarantees, and may be extended during periods of high transaction volume or for accounts requiring additional verification.
• The Company does not charge withdrawal fees. Any fees imposed by your bank or e-wallet provider are independent of the Company.
• The Company reserves the right to delay, withhold, or refuse a withdrawal pending completion of KYC verification, investigation of suspected fraud, or compliance with any applicable law or regulation.

6.4 Anti-Money Laundering

The Company is committed to preventing the use of the Platform for money laundering or any other financial crime. The Company reserves the right to request documentation supporting the source of funds deposited into a Member's Account. Refusal to provide such documentation may result in Account suspension and referral to relevant authorities. Withdrawals will not be processed to third-party accounts under any circumstances.

The Company offers various bonuses and promotional offers to Members from time to time. All bonuses are subject to the general conditions in this clause as well as any specific terms published alongside the relevant offer.

7.1 General Bonus Conditions

• Bonus Funds are credited to your Account separately from your cash balance and are subject to Wagering Requirements before they may be withdrawn.
• Unless stated otherwise in the specific promotion terms, the standard Wagering Requirement for all deposit bonuses is 30x (thirty times) the sum of the deposit and bonus amount.
• Wagering Requirements must be fulfilled within the validity period specified for each bonus. Bonus Funds and associated winnings that remain uncleared at the expiry of the validity period will be forfeited automatically.
• Not all games contribute equally to Wagering Requirements. Slot games typically contribute 100%. Live casino games, table games, and crash games may contribute at a reduced rate or not at all. Specific contribution rates are stated in the relevant promotion terms.
• The Company reserves the right to adjust, suspend, or withdraw any bonus or promotion at any time, with or without prior notice, in cases of suspected abuse, system error, or breach of these Terms.

7.2 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited: creating multiple Accounts to claim bonuses more than once; using automated betting strategies or software to exploit bonus offers; colluding with other Members to meet Wagering Requirements; and making low-risk, hedged wagers designed solely to clear Wagering Requirements without genuine play intent. Where bonus abuse is detected, the Company reserves the right to void the bonus, void any winnings derived from the bonus, and suspend or permanently close the Member's Account.

Members must not engage in any of the following activities while using the Platform:

• Using the Platform for any unlawful purpose, including but not limited to fraud, money laundering, or financing of terrorism.
• Attempting to gain unauthorized access to another Member's Account or to any restricted area of the Platform's systems.
• Using automated software, bots, scripts, or any artificial means to interact with the Platform, including to place wagers, exploit game mechanics, or conduct data scraping.
• Colluding with other Members or third parties to gain an unfair advantage in any game or market offered on the Platform.
• Exploiting software errors, glitches, or technical vulnerabilities. Any Member who discovers such an issue must report it immediately to support. Any winnings accumulated through exploitation of a known error are void.
• Providing false, misleading, or incomplete information to the Company at any stage of the registration or verification process.
• Depositing funds that originate from criminal activity or using the Platform to conceal the origin of such funds.
• Harassing, threatening, or abusing Company staff or other Members through any communication channel.

Breach of any provision in this clause constitutes grounds for immediate Account suspension, forfeiture of balance, and, where appropriate, referral to law enforcement authorities.

All content on the Platform — including but not limited to software, game content, graphics, logos, trademarks, text, data compilations, and the vv555 brand identity — is the exclusive property of the Company or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial entertainment purposes only. This license does not permit you to: copy, reproduce, or distribute any part of the Platform; reverse-engineer, decompile, or attempt to extract source code from any component of the Platform; create derivative works based on any content on the Platform; or use the Company's trademarks, logos, or brand identifiers in any manner without the Company's express prior written consent.

To the fullest extent permitted by applicable law, the Company's total aggregate liability to any Member in connection with the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Member during the thirty (30) calendar days immediately preceding the event giving rise to the claim.

The Company shall not be liable for any of the following, whether or not such losses were foreseeable or the Company had been advised of the possibility of such losses:

• Loss of profits, revenue, business, or anticipated savings.
• Loss of data or corruption of data.
• Indirect, special, incidental, consequential, or punitive damages of any kind.
• Any loss or damage arising from interruption or unavailability of the Platform due to maintenance, technical failure, or circumstances beyond the Company's reasonable control (including acts of God, government action, internet service disruption, or telecommunications failure).
• Any loss arising from your reliance on inaccurate odds, game results, or statistical data displayed on the Platform due to a technical error, provided the error is corrected promptly upon discovery.

Nothing in these Terms limits or excludes liability for death or personal injury caused by the Company's negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

The Company is committed to promoting responsible gaming and providing tools that help Members maintain control over their gambling activity. The following responsible gaming tools are available to all Members directly from their Account settings, without the need to contact support:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you may deposit into your Account.
• Loss Limits: Set daily, weekly, or monthly limits on the total amount you may lose in any given period.
• Session Time Limits: Set a maximum duration for any single gaming session, after which you will be automatically logged out.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 6 weeks) during which you will not be able to log in, deposit, or place wagers.
• Self-Exclusion: Permanently or indefinitely close your Account. Self-exclusion requests are processed within 24 hours and, once confirmed, cannot be reversed for a minimum period of six (6) months.

If you believe that gambling is causing harm to you or your family, we strongly encourage you to contact our support team at [email protected] or use the self-exclusion tools in your Account immediately. vv555 enforces a strict 21+ only policy. Full details of our responsible gaming practices are set out on our Responsible Gaming page.

The Company reserves the right to suspend, restrict, or permanently close any Account, and to void any pending wagers or transactions, in any of the following circumstances:

• Breach of any provision of these Terms or any supplementary rules published on the Platform.
• Failure to complete KYC verification within the specified timeframe following a request.
• Reasonable suspicion of fraud, money laundering, collusion, bonus abuse, or use of automated software.
• A court order, regulatory direction, or instruction from a law enforcement authority requiring the Company to restrict or terminate an Account.
• The Member's Account becoming dormant (no login activity for 12 consecutive months) — in such cases, the Company will notify the Member at the registered email address prior to applying any dormant account fee.

Where an Account is closed due to a breach of these Terms by the Member, the Company reserves the right to withhold any balance pending the outcome of an investigation. Where closure is initiated by the Company for reasons unrelated to Member misconduct, any verified cash balance will be returned to the Member's registered payment method within 10 business days.

Members may voluntarily close their Accounts at any time by contacting support at [email protected]. Upon voluntary closure, any eligible cash balance will be processed for withdrawal to the Member's verified payment method. Bonus Funds and uncleared wagering requirements are forfeited upon voluntary account closure.

The Company reserves the right to amend these Terms and Conditions at any time. Where amendments are material — meaning they significantly affect Members' rights or obligations — the Company will provide notice via email to the registered email address associated with your Account or via a prominent notice on the Platform, at least seven (7) days before the amended Terms take effect.

Amendments that are minor in nature (such as corrections to typographical errors, clarifications that do not alter the substance of the Terms, or updates to payment methods or game providers) may take effect immediately without advance notice.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request closure of your Account in accordance with Clause 12.

These Terms and Conditions are governed by and construed in accordance with internationally accepted principles of commercial law applicable to online gaming operators. The Company operates the Platform under international licensing standards and does not represent that the Platform complies with the domestic laws of any specific jurisdiction, including Indonesia. It is the Member's responsibility to ensure that accessing and using the Platform is lawful in their jurisdiction.

Any dispute arising from or in connection with these Terms that cannot be resolved through direct communication with the Company's support team shall be referred to binding arbitration conducted in English under internationally recognized arbitration rules. The arbitral award shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking urgent injunctive or equitable relief before a competent court where necessary to protect legitimate interests pending the outcome of arbitration proceedings.

For any questions, complaints, or requests relating to these Terms and Conditions, or your Account on the Platform, please contact the vv555 support team through the following channel:

The Company's registered contact address for formal legal correspondence will be provided upon written request submitted to the support email address above. All formal notices must be submitted in English.